Senior Customer Success Manager

New

Skills

Account Management Customer Success Management Endpoint Security Incident Response Project Management SaaS Solutions Sales Strategies Scripting (bash) Scripting (PowerShell) Scripting (Python)

The Senior Customer Success Manager will lead customer success initiatives for assigned accounts, focusing on driving Tanium adoption and ensuring customer renewals. This role involves collaboration across various teams including Customer Success, Sales, and Engineering to address customer issues and identify upsell opportunities.

Key Responsibilities
  • Lead customer success efforts for assigned accounts to maximize Tanium adoption and renewal rates.
  • Collaborate with Customer Success, Sales, and Engineering teams to resolve customer issues and identify upsell opportunities.
  • Advocate for customer feedback to the product and engineering teams to facilitate improvements in product adoption.
  • Conduct proactive health checks and training sessions to ensure customers derive maximum value from Tanium.
  • Develop strategic plans aimed at achieving ROI, increasing adoption, and facilitating account expansion.
  • Travel occasionally (5-15%) and work onsite as needed.
Required Skills & Qualifications
  • BA/BS degree or equivalent experience preferred.
  • 7+ years of experience in Customer Success, account management, sales, renewals, or service management within a SaaS environment.
  • Experience in Endpoint Security, Incident Response, and scripting languages (bash, PowerShell, Python).
  • Ability to master the Tanium platform and its various modules.
  • Demonstrated skills in consulting and project management, along with the ability to build strategic relationships.
  • Tanium Certified Operator/Administrator certification is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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