Safety Manager

New

Skills

Coaching Crisis Management Customer Service Data Analysis Excel Google Sheets Performance Reporting SQL Tableau Team Management

The Manager, Safety will lead and coach a team of 10-15 ambassadors focused on security support at Airbnb. This remote position from Canada is critical in ensuring high-quality customer support and enhancing the overall Airbnb experience. The ideal candidate will manage complex cases, coach team members, and contribute to performance reports, making a significant impact on team efficiency and service quality.

Key Responsibilities
  • Lead and coach a team of ambassadors for security support.
  • Manage urgent cases and high-risk escalations.
  • Coach, develop, and evaluate team performance.
  • Plan staffing and onboarding for peak periods.
  • Monitor service quality and contribute to performance reports.
Required Skills & Qualifications
  • 8+ years in customer service or operations.
  • 5+ years in management and coaching large teams.
  • Experience in crisis management and real-time decision-making.
  • Data analysis skills with tools like Tableau, SQL, Excel, and Google Sheets.
  • Ability to translate global objectives into actionable plans.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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