Remote Response Associate

New

Skills

Customer service De-escalation Dispatch systems Empathy Google Chat Google Workspace Home office setup Remote work Typing speed 30 WPM Zoom

As a Remote Response Associate for Roadside Assistance, you will handle high-volume inbound calls with empathy and professionalism. Your role is crucial in gathering location and vehicle issue details to ensure fast dispatch of tow trucks and service providers. You will utilize dispatch tools and web systems, collaborating via Zoom and Google Chat to provide calm and effective guidance during emergencies, prioritizing safety.

Key Responsibilities
  • Handle high-volume inbound calls with empathy.
  • Gather location and vehicle issue details for fast dispatch.
  • Dispatch tow trucks and service providers, tracking their progress.
  • Use dispatch tools and collaborate via Zoom/Google Chat.
  • Provide calm, empathetic guidance during emergencies.
Required Skills & Qualifications
  • 1+ year of customer service experience.
  • Preferred experience in remote work.
  • Strong customer focus and de-escalation skills.
  • Proficient in Google Workspace.
  • Experience with dispatch systems.
  • Typing speed of at least 30 WPM.
  • Ability to work flexible shifts.
  • Quiet home office setup with reliable internet.
  • Willingness to undergo a background check.
  • Bring your own device (BYOD) for work.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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