Product Support Associate

New

Skills

Communication Skills Customer Support Interpersonal Skills Problem Solving Remote Work Software Documentation Technical Support Ticketing Systems Time Management Troubleshooting

The Product Support Associate role focuses on delivering prompt and courteous support to users regarding product-related inquiries and issues. This position involves investigating and troubleshooting software and platform issues through various communication channels including phone, email, and chat.

Key Responsibilities
  • Provide product support to users in a friendly and timely manner.
  • Investigate and troubleshoot software and platform issues.
  • Assist users with hardware and software troubleshooting.
  • Escalate unresolved issues to senior teams and ensure follow-up.
  • Document issues and resolutions in the product support ticketing system.
  • Participate in after-hours or weekend support as needed.
  • Perform other duties as assigned.
Requirements & Qualifications
  • Associates or Bachelor's degree or equivalent experience.
  • Ability to work from 9 am - 6 pm PST.
  • Excellent verbal and written communication skills.
  • Strong customer-service orientation with professional interpersonal skills.
  • Attention to detail and ability to follow processes.
  • Quick learner with interest in mastering Equip’s platform.
  • Comfortable with ambiguity and fast-paced environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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