Principal Product Manager

Deliver infrastructure projects end-to-end.

Build platform primitives for deployment and debugging.

Provide IT Service Desk support for corporate devices and applications.

Configure and enforce security policies across services.

Be the technical front door for post-sales accounts.

Diagnose and resolve runtime issues effectively.

Focus on incident response in IT and contact center environments.

Manage incidents and coordinate resolution across multiple teams.

Monitor and maintain ETL pipelines.

Provide incident support and resolution.

Provide 2-level technical support.

Ensure compliance with SLAs.

Provide operational support in IT environments.

Manage incidents and coordinate resolutions.

Lead and manage a team of engineers.

Own the roadmap for storage durability and performance.

Enhance Sendbird's information security program.

Monitor controls across audit frameworks.

Serve as primary contact for Five9 Managed Services.

Lead Day2 service delivery programs using PMP and Agile.

Lead IT Incident and Problem Management.

Act as Incident Commander during major outages.

Lead automation efforts for infrastructure reliability.

Develop tools and software for platform growth.

Design and develop backend APIs.

Collaborate with cross-functional teams.

Provide high-priority support to Premium customers.

Diagnose and resolve complex technical issues.

Drive program planning and SDLC adoption.

Lead execution reviews on product initiatives.

Lead the incident management program.

Develop AI-powered incident tools.

Optimize customers' technical health.

Serve as primary technical interface.

Improve reliability of Block's platform.

Utilize AI tooling for better observability.

Lead Furnishing Engineering team.

Build and operate credit reporting pipelines.

Design and develop backend systems.

Create distributed data systems.

Design automated reliability systems.

Improve incident management and on-call health.

Lead a team of Customer Success Engineers.

Manage 24x7 support operations and escalations.

Set technical direction for gateway/datapath.

Lead and grow the engineering organization.

Design observability platforms with Grafana and Prometheus.

Establish metrics standards and SLOs.

Monitor and analyze security incidents.

Lead incident response efforts.

Provide technical support via calls and emails.

Create incidents in ServiceNow for all service requests.

Own and evolve Command Center processes.

Strengthen escalation framework for incidents.

Provide hands-on IT support for US users.

Administer and improve ITIL 4 processes.

Improve reliability and performance of systems.

Define and implement SLIs, SLOs, and error budgets.

Oversee ServiceNow platform operations.

Manage and lead IT teams effectively.

Lead the chaos engineering strategy at Goodnotes.

Design and execute fault injection experiments.

Manage remote client engagements

Drive adoption of Grafana platform

Design and scale high-performance GraphQL APIs

Champion developer-friendly API architecture and standards

Improve system availability and reliability, Enhance incident response and postmortems, Collaborate

on monitoring solutions, Optimize observability tooling, Mentor engineering

Lead and mentor engineering teams

Scale and manage cloud infrastructure

- Lead complex projects in a fast-paced, agile environment - Design and develop high-quality,

le features - Collaborate with cross-functional teams - Stay current with emerging technologies -

Lead technical strategy for high-availability systems

Migrate to TypeScript/Node.js across teams

Build and enhance infrastructure capabilities

Maintain and optimize system reliability

Develop anti-abuse tools for Wikimedia projects

Design privacy-respecting detection systems

Lead and manage a team focused on improving integration quality and reliability

Make product and technical decisions autonomously while seeking alignment on larger decisions

- Provide exceptional customer support - Enhance customer experiences - Drive company growth -

inate onboarding processes - Resolve technical

Design and build React-based SaaS platform, Implement scalable data systems, Collaborate with

functional teams, Own projects end-to-end, Solve novel data

Enhance client missions

Improve organizational performance

Design and evolve GitLab’s multi-tenant platform into distributed systems

Provide technical leadership across infrastructure and development areas

Design and evolve GitLab’s multi-tenant platform

Provide technical leadership across infrastructure and development areas

Offering exponential growth and support for personal development

Encouraging a remote work environment with flexibility and well-being benefits

Ensure system scalability and reliability

Maintain data integrity across distributed systems