Platform Adoption Specialist

New

Skills

Anaplan Communication Skills Customer Success Data Analysis DEIB Principles Facilitation Skills Model Building Product Demonstrations Project Management Training Sessions

As a Principal Platform Adoption Specialist, you will play a crucial role in driving the adoption of our platform by proactively communicating updates and educating customers on new features. You will work closely with the Customer Success team to identify at-risk accounts and develop re-engagement strategies while delivering product demonstrations and training sessions.

Key Responsibilities
  • Proactively communicate platform updates and educate customers on new features.
  • Partner with Customer Success to identify at-risk accounts and design re-engagement strategies.
  • Deliver product demonstrations, hands-on training, and enablement sessions across customer segments.
  • Develop scalable adoption resources, including guides, tutorials, and FAQs.
  • Analyze customer feedback and usage data to identify trends and inform product enhancements.
  • Lead initiatives to drive platform adoption and achieve measurable outcomes.
Required Skills & Qualifications
  • 3-5+ years hands-on Anaplan model-building experience.
  • Master Anaplanner certification preferred.
  • 8+ years in customer success, consulting, or professional services with software adoption.
  • Strong understanding of complex planning functions and platform capabilities.
  • BA/BS required; MA/MBA is a plus.
  • Excellent facilitation, communication, and presentation skills.
  • Ability to work remotely with flexible arrangements.
  • Commitment to DEIB-focused culture and values-driven team.
  • Collaborative mindset for working in global cross-functional teams.
  • Passion for helping customers succeed and drive measurable outcomes.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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