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Partner Success Manager

New

Skills

Business Analysis Cross-Functional Collaboration Customer Success Management IT Service Provider Knowledge Problem Solving Project Management Relationship Management SaaS Stakeholder Engagement Technical Acumen

The Partner Success Manager at ConnectWise plays a pivotal role in enhancing partner relationships and maximizing their return on investment with our platform. As a senior-level position, this role requires deep industry knowledge and collaboration with various teams to drive partner satisfaction and business value.

Key Responsibilities
  • Provide support to Sales, Marketing, and Support teams with meticulous attention to detail.
  • Research and analyze partner needs, documenting findings for continuous improvement.
  • Ensure partners maximize the value of their investments in ConnectWise through effective license utilization and opportunity identification.
  • Propose tailored solutions to address partner challenges using the ConnectWise platform.
  • Act as an escalation point to proactively resolve issues and maintain strong partner relationships.
Required Skills & Qualifications
  • Bachelor’s degree in a related field or equivalent experience.
  • 6+ years of relevant experience in customer success or partner management.
  • Strong knowledge of business processes and the IT Service Provider market.
  • Ability to manage large projects independently and adapt to new technologies.
  • Technical acumen combined with business management skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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