Member Care Team Lead

New

Skills

Coaching Customer Service Data Analysis Leadership Onboarding Performance Management Problem Solving Regulatory Compliance SLA Management Staffing

As the Team Lead for Member Care, you will be responsible for guiding and developing a team dedicated to providing exceptional customer experiences. You will manage daily operations, ensuring that performance metrics are met and continuously improved.

Key Responsibilities
  • Lead and coach the Member Care team to deliver high-quality and consistent customer experiences.
  • Manage daily operations including queue performance, staffing, attendance, and SLA targets.
  • Own and drive team KPIs such as CSAT, QA, productivity, and SLAs through data-driven improvements.
  • Provide ongoing coaching, conduct one-on-one meetings, and implement performance improvement plans.
  • Ensure compliance with internal policies and regulatory requirements.
  • Support hiring, onboarding, and team development in collaboration with cross-functional teams.
Required Skills & Qualifications
  • Proven leadership experience in customer service or care environments.
  • Strong analytical skills and experience with performance metrics.
  • Excellent communication and interpersonal skills.
  • Ability to coach and develop team members effectively.
  • Familiarity with customer support technologies and tools.
  • Understanding of compliance and regulatory requirements.
  • Experience in staffing and performance management.
  • Strong problem-solving abilities.
  • Ability to work collaboratively with cross-functional teams.
  • Adaptability to changing environments and priorities.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 71 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

Remote Junior Financial Analyst

Posted 71 days ago

Hire a remote Junior Financial Analyst

Provide financial analysis and reporting

Accounting Budgeting Communication Data Analysis

Inventory Accountant

Posted 71 days ago

Prepare month-end inventory and COGS journals, Develop process improvements for inventory

Collaborate on annual audits, Provide data insights, Enhance inventory

Data Analysis Detail-oriented Financial Analysis Oracle

Accountant Analyst

Posted 71 days ago

Prepare financial reports, Analyze critical metrics, Enhance data integrity, Collaborate with

Assist in

Collaboration Communication Data Analysis Financial Reporting

Senior Product Manager RMM

Posted 71 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Remote AI Analyst

Posted 71 days ago

Drive customer experience automation

Optimize business processes with AI solutions

Ai Business Analyst Data Analysis Data Visualization

Pricing Strategy Analyst Role

Posted 71 days ago

Hire a remote pricing analyst

Optimize business pricing strategies

Data Analysis Data Visualization Excel Financial Modeling

Pricing Strategy Manager Role

Posted 71 days ago

Hire a remote pricing expert

Develop and optimize pricing strategies

Business Analytics Collaboration Competitive Analysis Data Analysis

Remote Content Marketing Manager

Posted 71 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

ML Engineer - AdTech

Posted 71 days ago

Design and implement ML systems|Apply optimization strategies|Collaborate with teams|Analyze data

r user behavior|Develop data

C++ Data Analysis Java Machine Learning

Content Manager - Brand

Posted 71 days ago

Create engaging content for brand activation, Enhance affiliate relationships, Expand brand

ty, Collaborate with internal and external stakeholders, Utilize data for impact

Affiliate Marketing Brand management Campaign Management CMS

African Remote Job Opportunities

Posted 71 days ago

Connect African professionals to remote jobs

Promote flexible work opportunities

Adaptability Cloud Platforms Digital Communication English Proficiency

Product Marketing Manager

Posted 71 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Senior Product Manager, Growth

Posted 71 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Night-Shift Support Specialist

Posted 71 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 71 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

English Gaming Support Agent

Posted 71 days ago

Handle customer support issues effectively for a game studio

Assist players with account and technical problems

Customer Service Customer Service Experience Customer Support English

Gaming Support Agent Role

Posted 71 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Thai-English Gaming Support Agent

Posted 71 days ago

Deliver bilingual gaming customer support

Resolve technical and account-related issues

Android Customer Service Customer Support English Language Proficiency

Multinational Customer Support Agent

Posted 71 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Remote Product Manager

Posted 71 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Product Success Specialist Role

Posted 71 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Remote Social Media Copywriter

Posted 71 days ago

Hiring a remote Social Media Copywriter for Ahrefs

Full-time position with 100% remote work

Communication Content Creation Copywriting Data Analysis

DACH Marketing Manager

Posted 71 days ago

Oversee marketing activities in the DACH region.

Develop and implement targeted marketing strategies.

Campaign Management Communication Skills Data Analysis Digital Marketing

Senior Staff Software Engineer - Payments

Posted 71 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

APAC Emergency Response Lead

Posted 71 days ago

Lead rapid emergency housing activations in APAC.

Coordinate with partners and government for disaster response.

Communication Leadership Partnerships Risk Assessment And Mitigation

Senior Product Recruiter, India

Posted 71 days ago

Recruit specialized technical talent in India

Collaborate with internal teams for efficient recruiting

Communication Creative Data Management Engineering

Staff Software Engineer - Biztech

Posted 71 days ago

Solving challenging and unique problems in Global Tax Engineering at Airbnb

Promoting sustainable engineering practices and well-being in the work environment

Architecture Backend Development Engineer Fintech

Senior EX Ops Coordinator

Posted 71 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Indirect Tax Compliance Associate

Posted 71 days ago

Ensure global compliance with indirect tax regulations

Streamline VAT and Tourist Tax processes

Accounting Audit Compliance Data Analysis

Remote Technical Sourcer

Posted 71 days ago

Hiring a Technical Sourcer on a contract basis

Seeking remote individuals in the United States

Collaboration Communication Skills Engineer Interpersonal Skills

Senior Developer Support Engineer

Posted 71 days ago

Provide technical support for developers using Airtable.

Resolve coding issues and challenges.

Api Integration Collaboration Customer Service Engineer

Senior Growth Marketing Manager, Builders

Posted 71 days ago

Seeking a Senior Growth Marketing Manager for Builder projects

Full-time remote position available across the United States

Communication Skills Data Analysis Marketing strategies

Senior Product Marketing Manager

Posted 71 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Senior Program Manager Remote

Posted 71 days ago

Hire a remote senior program manager

Lead customer education initiatives

Content Development Cross-functional Communication Data Analysis Education

Remote Partnerships Director Role

Posted 71 days ago

Expand strategic partnerships

Drive business growth

Business Development Communication Leadership Partnerships

Remote Engagement Manager Role

Posted 71 days ago

Hire a remote Engagement Manager

Ensure successful client adoption

Account management Communication Skills Customer success Problem Solving

Remote Developer Support Engineer

Posted 71 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 71 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

KYB & KYV Compliance Lead

Posted 71 days ago

Lead KYB & KYV Compliance Operations

Enhance Risk and Compliance Procedures

Audit Compliance Data Analysis Elliptic

Transaction Monitoring Manager

Posted 71 days ago

Lead and scale transaction monitoring operations

Optimize and automate AML controls and alert logic

Automation Data Analysis Documentation Monitoring

Legal Counsel, Fintech Remote

Posted 71 days ago

Provide comprehensive legal support across business functions

Ensure compliance in commercial and product operations

Compliance Corporate Governance Regulatory Compliance

KYB & KYV Sr. Analyst

Posted 71 days ago

Enhancing risk and compliance operations in the fintech industry

Leading KYB onboarding and vendor due diligence

Analyst Automation Compliance Data Analysis

Regional Compliance Officer

Posted 71 days ago

Lead regional compliance oversight for Airtm in India.

Implement and monitor AML/CFT measures for the region.

Anti-money Laundering Audit Communication Compliance

Legal Counsel - Airtm

Posted 71 days ago

Provide legal counsel on high-profile projects

Draft and negotiate contracts with various partners

Compliance Corporate Governance Licensing Project Management

Sales Floor Leader

Posted 71 days ago

Drive sales goals, Provide exceptional customer service, Manage inventory levels, Enforce company

licies, Support store

Communication Skills Financial Acumen Interpersonal Skills Organizational Skills

Revenue Operations Lead

Posted 71 days ago

Optimize revenue operations for Allium.so's growth

Develop accurate revenue forecasting models

Bi tools Collaboration Tools Crm systems Data Analytics

Remote Senior Product Designer

Posted 71 days ago

Hire remote senior product designer

Design user-centric digital experiences

Adobe Creative Suite Collaboration Collaboration Tools Cross-functional Collaboration

Compliance Program Director

Posted 71 days ago

Lead and shape Alma's compliance program

Ensure alignment with industry regulations

Communication Compliance Director Documentation