Lead Coordinator Role

New

Skills

CRM Software Customer Communication Email Marketing Follow-up Strategies Lead Management Phone Communication Sales Development Scheduling Tools Slack Zapier

We are seeking a dedicated Customer Support & Lead Coordinator to manage lead outreach and customer communications effectively. The ideal candidate will excel in a high-volume environment and demonstrate exceptional communication skills.

Key Responsibilities
  • Contact new and unreached leads via phone, text, and email.
  • Persistently follow up with leads (3-9+ times) until appointments are scheduled or statuses are confirmed.
  • Schedule appointments promptly upon lead conversion.
  • Manage lead intake from automated Zapier integrations into Slack.
  • Respond to customer inquiries with professionalism and product knowledge.
  • Act as a liaison between technicians, salespeople, and customers.
  • Maintain a phone-first mentality, prioritizing calls over texts and emails.
  • Demonstrate high energy and proactive engagement in follow-up tasks.
  • Handle high-volume lead management while multitasking effectively.
  • Commit to full-time work (Mon–Fri) with Saturday availability preferred.
Required Skills & Qualifications
  • Fluency in English with strong phone communication skills.
  • Experience with CRM and scheduling tools.
  • Background in Sales Development Representative (SDR) or customer support preferred.
  • Ability to take ownership of tasks and follow up proactively.
  • Comfortable working in a fast-paced environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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