Implementation Manager Remote

New

Skills

API Integration AWS Cloud Services Customer Experience Data Integration Project Management SaaS Salesforce Technical Discovery Telephony Systems

Join Level AI, a cutting-edge Series C startup, as an Implementation Manager to lead clients through the onboarding and implementation of our AI-native platform. You will play a crucial role in transforming contact centers into strategic assets, leveraging advanced technologies to enhance customer experience. This remote position offers a unique opportunity to work with innovative AI solutions while collaborating with diverse teams.

Key Responsibilities
  • Serve as the primary point of contact for key client accounts, building and maintaining strong relationships.
  • Handle onboarding of multiple clients simultaneously.
  • Understand and address clients' business objectives and technical requirements.
  • Collaborate with internal teams to resolve technical issues and improve solutions.
  • Identify opportunities for upselling and cross-selling Level AI solutions.
Requirements & Qualifications
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • 3+ years of experience in a technical role; 1-2+ years in customer implementations.
  • Strong knowledge of SaaS platforms, APIs, and cloud services.
  • Excellent project management skills with the ability to manage multiple projects.
  • Strong communication skills in English.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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