GCP Customer Value Manager

New

Skills

Account manager Agile Cloud Collaboration Customer Experience Customer success Performance management Process Development SaaS

Join SADA as a Customer Value Manager focused on Google Cloud Platform (GCP) customers. Your mission is to drive engagement, retention, and expansion within the segment while delivering value to customers. This role will evolve into a management position to build a GCP Customer Value team. You will create processes, programs, and tools to scale operations, engage with customers, and identify opportunities for growth.

Key Responsibilities
  • Set and evolve the strategic plan for a positive customer experience and drive expansion
  • Manage an expansive set of customers, responsible for engagement and business outcomes
  • Engage 1:1 with targeted customers to ensure consumption of GCP
  • Utilize tools and technology for multiple account value delivery through various programs
  • Partner with Sales on upsell and expansion opportunities
  • Act as the 'voice of the customer' by identifying challenges and providing feedback
Required Skills & Qualifications
  • 5+ years experience in a service capacity (customer success, consulting)
  • Strong people and performance management skills
  • Demonstrated experience guiding a team through growth and change
  • Experience in developing customer-centric approaches and satisfaction measurements
  • Excellent communication, organizational, and time management skills
  • History of presenting to C-Level leadership and collecting CS metrics
  • Strong collaborator with cross-functional team dynamic

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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