Enterprise Customer Success Manager

New

Skills

Agile Methodologies Cloud Computing Customer Success Management Data Applications IoT Linux OS Networking Salesforce Security Storage Solutions

The Enterprise Customer Success Manager at Canonical plays a pivotal role in ensuring customer satisfaction and success. This remote position focuses on developing strong relationships with enterprise clients, helping them navigate Canonical’s extensive product offerings, including Ubuntu and various open-source solutions. The manager will coordinate with internal teams to deliver exceptional service and drive customer engagement.

Key Responsibilities
  • Onboard new customers and introduce them to Canonical's product suite.
  • Coordinate complex projects with developers and IT managers.
  • Manage a portfolio of customers, identifying growth opportunities.
  • Serve as a customer advocate and influence product roadmaps.
  • Create campaigns targeting multiple customers through digital touchpoints.
Required Skills & Qualifications
  • Native Japanese and excellent English proficiency.
  • Minimum 5 years of experience in IT.
  • Strong background in cloud computing, Linux OS, and networking.
  • Excellent presentation and communication skills.
  • Experience with Salesforce, Jira, and CRMs.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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