Enterprise Customer Success Manager

New

Skills

Agile Methodologies Cloud Computing Data Applications IoT Jira Linux OS Migration Networking Salesforce Security

Canonical is seeking an experienced Enterprise Customer Success Manager to join our strategic Customer Success team. This role focuses on reducing risk and churn, enhancing product adoption, and supporting account expansion. As a CSM, you will build trust with customers and ensure they navigate Canonical's offerings effectively, including Ubuntu and other open-source products.

Key Responsibilities
  • Onboard new customers and introduce them to our products and support processes.
  • Coordinate complex projects with developers and IT managers.
  • Collaborate with Sales and Support to develop engagement plans.
  • Manage a portfolio of customers and identify growth opportunities.
  • Advocate for customers internally to influence product roadmaps.
Required Skills & Qualifications
  • Minimum 5 years of IT-related experience.
  • Strong understanding of Linux, cloud computing, and data applications.
  • Excellent presentation and communication skills.
  • Experience with Salesforce and agile methodologies is a plus.
  • Proficiency in Spanish and Portuguese is highly desirable.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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