Engagement Manager Role

New

Skills

APIs Client relationship management Cross-functional collaboration Data Engine products Machine Learning training lifecycle Project onboarding and implementation Quality improvement processes Service Level Agreements (SLA) SQL or database languages Technical program management

The Engagement Manager will lead the timely delivery of Data Engine products and services, ensuring adherence to Service Level Agreements (SLAs) while driving continuous quality improvements. This role involves onboarding and implementing new Data Engine projects, managing long-term customer health, and addressing operational issues in partnership with clients and engineering teams.

Key Responsibilities
  • Build and manage on-time delivery of Data Engine products and services.
  • Ensure SLA achievement and drive continuous quality improvements.
  • Onboard and successfully implement new Data Engine projects.
  • Manage long-term customer health by identifying risks and remediation.
  • Collaborate with clients and engineering teams to address operational issues.
Required Skills & Qualifications
  • 4-9 years in consulting or technical program management.
  • Experience as an Associate/Senior Consultant/Engagement Manager at a Big 3 firm.
  • Technical background in Computer Science, Economics, Statistics, or Engineering.
  • Proven B2B client-facing experience with a track record of relationship building.
  • Understanding of APIs and the ML training lifecycle.
  • Strong cross-functional collaboration skills with excellent verbal and written communication.
  • Analytics-driven problem-solving skills and ability to manage multiple workstreams.
  • Experience with SQL or other database languages.
  • API tech company background and API-customer experience is a plus.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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