CX Chief of Staff - Benefit Operations

New

Skills

Change Management Dashboard creation Data Analysis Product prioritization Stakeholder Management Strategic Planning Team leadership Workflow design

Job Overview

Partner with department head to translate strategy into priorities and rules.

Advise leadership on decisions, trends, and growth opportunities.

Design and run BenOps cadence (OKRs, reviews) with automation and ownership.

Lead change management with clear expectations and sequencing.

Design, evolve, and maintain workflows, metrics, and dashboards for decisions.

Oversee centralized intake and prioritization of BenOps product requests.

Business-builder mindset: designing and scaling operating models.

Hybrid work model with 2-3 days in-office per week.

Equal opportunity employer; diverse backgrounds welcome.

Accommodations for qualified individuals with disabilities and religious needs.

Fraudulent Activity Disclaimer and Applicant Privacy Notice.

San Francisco office coverage includes SF and San Jose metro areas.

Responsibilities
  • Translate strategy into priorities and rules.
  • Advise leadership on decisions, trends, and growth opportunities.
  • Design and run BenOps cadence (OKRs, reviews) with automation and ownership.
  • Lead change management with clear expectations and sequencing.
  • Design, evolve, and maintain workflows, metrics, and dashboards for decisions.
Requirements & Qualifications
  • 10+ years in analytical/operating roles at high-growth startups.
  • 5+ years in CX Strategy or Senior CX Operating Experience.
  • CoS or CX Strategy lead in a large tech company, working with CX or Product.
  • Experience scaling to 1000+ employees with mixed exempt/non-exempt workforce.
  • Ability to advise and influence senior leaders on strategy and org design.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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