Customer Trainer Role

New

Skills

Articulate Rise Articulate Storyline Communication skills Content management Curriculum design Customer engagement eLearning development Instructor-led training Onboarding support Video recording

Join our team as a Customer Trainer, where you will play a vital role in enhancing customer knowledge and engagement with Cresta products. This position involves collaborating with Subject Matter Experts (SMEs) to design and deliver instructor-led training sessions that are aligned with our product offerings.

Key Responsibilities
  • Collaborate with SMEs to design instructor-led trainings.
  • Lead group training sessions for customers on products and best practices.
  • Maintain and update live training curriculum based on product changes.
  • Create and maintain eLearning content using Articulate Rise/Storyline.
  • Record instructional videos and product demos to enhance training materials.
  • Support onboarding and training for new hires and assist with documentation.
Requirements & Qualifications
  • 3-5 years of experience in training or education.
  • Experience in the contact center industry preferred.
  • Demonstrated experience as a trainer or educator.
  • Strong problem-solving skills and adaptability.
  • Excellent written and verbal communication skills.
  • Willingness to travel up to 50% and work remotely.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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