Customer Success Operations Director

New

Skills

Asana Automation Tools Business Systems Management Cross-Functional Collaboration Customer Experience Strategy Database Management Process Improvement Revenue Operations Salesforce.com Tableau

The Director of Customer Success Operations will oversee end-to-end systems connectivity across the Customer Experience (CX) department, ensuring effective processes are integrated into tools for optimal performance and accountability.

Key Responsibilities
  • Own end-to-end systems connectivity across the CX department.
  • Overlay processes into tools to capture who does what and when.
  • Collaborate with CX leadership to identify requirements and automate initiatives.
  • Partner with Customer Success leadership to anticipate needs and scale solutions.
  • Engage with teams from bottom-up and top-down to drive growth and provide a white-glove customer experience.
  • Coordinate with CX, Marketing, Product, and Sales for alignment.
Required Skills & Qualifications
  • 7+ years of professional experience across business systems management, database management, and/or automation.
  • Experience in a revenue-focused department (Customer Success, Sales, or Marketing).
  • Relevant industry experience within digital healthcare or SaaS is a plus.
  • Operationally think across CX and influence process lifecycles with technical resources.
  • Proven leader with experience across complex environments and multiple automation tools.
  • Knowledge of Salesforce.com, Tableau, Asana, or similar systems.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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