Customer Success Manager

New

Skills

AI-powered search Analytics B2B Customer Success Data interpretation Digital Marketing Google Analytics Google Search Console MarTech SEO

We are seeking a Customer Success Manager for Global Markets to drive customer outcomes and revenue growth for OptimizeGEO, a pioneering platform in AI-powered search and SEO intelligence. This role involves managing the full customer lifecycle for enterprise and mid-market clients, ensuring they derive measurable ROI from our services.

Key Responsibilities
  • Own onboarding, activation, and ongoing success for enterprise/mid-market accounts.
  • Translate platform insights into actionable marketing and SEO strategies.
  • Conduct executive-level Quarterly Business Reviews focused on outcomes.
  • Proactively identify risks, expansion opportunities, and product feedback.
  • Manage escalations with urgency and professionalism across global time zones.
  • Build scalable playbooks for onboarding, renewals, and regional rollouts.
  • Collaborate with Sales, Product, and Support teams.
Requirements & Qualifications
  • 3-7 years in Customer Success, Account Management, Digital Marketing, or Consulting.
  • Proven track record in B2B SaaS, preferably in MarTech, SEO platforms, or analytics tools.
  • Strong understanding of SEO, search behavior, and digital discovery.
  • Proficiency in GA4 and Google Search Console.
  • Ability to interpret data trends and build executive-level narratives.
  • High initiative with a focus on customer success and strategic thinking.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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