Customer Success Expert

New

Skills

Analytics Business Intelligence Consultative Skills Customer Success Data Integration Data Visualization Nonprofit Sector Knowledge Power BI Reporting SaaS

The Customer Success Functional Expert – Reporting, Analytics & Insights is a strategic, customer-facing role within the Product Success organization. This position specializes in helping customers translate data into insights by maximizing their use of Blackbaud's reporting, analytics, and visualization capabilities, particularly through Power BI and native Blackbaud reporting tools.

This expert combines deep functional knowledge of Blackbaud solutions with strong analytical and technical acumen to assist customers in understanding what is possible, how to achieve it, and how their peers and competitors leverage data to drive outcomes.

Key Responsibilities
  • Serve as a subject-matter expert on reporting, analytics, and data visualization across key Blackbaud products.
  • Partner closely with Customer Success Managers to guide customers toward effective data strategies.
  • Engage directly with customers through consultations, workshops, and webinars focused on reporting and insights.
  • Help customers design and optimize custom reports and dashboards.
  • Translate customer business questions into practical reporting and analytics approaches using Blackbaud data.
Requirements & Qualifications
  • 3–6 years of experience in a SaaS environment focused on Customer Success, Analytics, or Reporting.
  • Hands-on experience with reporting tools, especially Power BI.
  • Strong understanding of data concepts such as metrics and KPIs.
  • Excellent communication skills, with the ability to engage with senior stakeholders.
  • Ability to manage multiple initiatives while maintaining attention to detail.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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