Customer Experience Manager

New

Skills

Coaching and mentoring Collaboration Customer Service Documentation Team Management

Job Overview

Lead the licensed Concierge Desk team members to deliver outstanding customer service and achieve asset growth. Collaborate with various departments and document customer inquiries for improvement.

Responsibilities
  • Lead and develop a team of 12-15 licensed Concierge Desk members
  • Coach and mentor team in value-added conversations and proactive outreach
  • Collaborate with internal departments for seamless operations
Requirements & Qualifications
  • FINRA Series 7, 63 and 24 or 9/10 Licenses
  • Bachelor’s Degree from accredited institution
  • 4+ years in customer-facing operations and team management
  • Strong management toolkit and experience in high-paced environments

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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