Customer Content Lead

New

Skills

B2B SaaS Content Framework Design Content Strategy Customer Advocacy Event-Driven Journeys Lifecycle Marketing Localization Marketing Automation Message Hierarchy Development UX Writing

The Customer Content Lead will define and implement a comprehensive content strategy that spans the entire customer lifecycle, from onboarding to advocacy. This role focuses on developing scalable content frameworks and ensuring consistent messaging across various touchpoints.

Key Responsibilities
  • Define end-to-end lifecycle content strategy across onboarding to advocacy.
  • Develop and maintain message hierarchies that evolve with customer maturity.
  • Design reusable content frameworks for scale across regions and channels.
  • Partner with Marketing Automation to align content with event-driven journeys.
  • Translate lifecycle strategy into briefs for Content, Learning, Localization.
  • Ensure consistency and quality of lifecycle messaging across touchpoints.
Requirements & Qualifications
  • Bachelor's degree in Marketing, Communications, Journalism, or related field.
  • 5-8 years in content strategy, lifecycle marketing, or customer marketing.
  • Proven ability to design scalable content systems and frameworks.
  • Strong understanding of B2B SaaS lifecycles and value storytelling.
  • Experience with marketing automation and lifecycle programs, triggers.
  • Content strategy, UX writing, or marketing certifications are assets.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Senior Marketing Analyst Role

Posted 58 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

Internal Marketing Manager

Posted 58 days ago

Hire a remote communications manager

Enhance internal marketing strategies

Analytical Skills Communications Content Creation Copywriting

Remote Content Marketing Manager

Posted 58 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

Marketing Operations Specialist

Posted 58 days ago

Execute and optimize marketing campaigns using Marketo

Maintain and improve operational campaign workflows

adobe Airtable Asana Communication

Remote Head of Marketing

Posted 58 days ago

Hiring a remote Head of Marketing for Apollo.

Full-time position in US time zones.

Analytical Skills Analytics Budget Management Campaign Management

Lifecycle Marketing Manager

Posted 58 days ago

Hiring a remote Lifecycle Marketing Manager

Full-time position in the United States

Analytical Skills Communication Skills Community Management Content Strategy

Campaign Program Coordinator

Posted 58 days ago

Hire remote coordinator for campaigns

Support Apollo's sales intelligence platform

Campaign Management Communication Skills Cross-functional teamwork Data Analysis

Senior Content Strategist

Posted 58 days ago

Hire a senior content strategist

Support integrated content across channels

Analytics Brand messaging Campaign Management Content Marketing

Marketing Operations Senior Manager

Posted 58 days ago

Hire a senior marketing operations manager

Remote and flexible work opportunity

Campaign Management Compliance Management Crm systems Cross-functional Collaboration

Senior Lifecycle Marketing Manager

Posted 58 days ago

Hire a remote lifecycle marketing expert

Enhance customer engagement and retention

Ab testing Analytics Campaign Management Crm

Remote Lifecycle Marketing Director

Posted 58 days ago

Develop and implement comprehensive marketing strategies

Maximize customer lifecycle value

A/b Testing Crm systems Data Analysis Email Marketing

Marketing Ops Specialist

Posted 58 days ago

Hiring a remote Marketing Operations Specialist

Full-time position

Asana Automation Communication Communication Tools

Remote Content Marketing Specialist

Posted 58 days ago

Hiring a remote Content Marketing Specialist

Full-time position in the United States

Analytics Collaboration Communication Skills Content Marketing

Remote Content Strategist Role

Posted 58 days ago

Hire a remote content strategist

Enhance team collaboration through content

Analytics Brand management Collaboration Tools Content management systems

Remote Marketing Manager Role

Posted 58 days ago

Hire a remote Marketing Manager

Promote Atlassian's collaboration tools

Campaign Management Collaboration Tools Content Creation Data Analysis

Growth Marketing Manager Role

Posted 58 days ago

Drive demand generation and go-to-market execution

Optimize marketing funnel and conversion rates

Ab testing A/b Testing Ai Tools Campaign Management

Influencer Marketing Manager

Posted 58 days ago

Lead and evolve influencer strategy

Manage and execute influencer campaigns

Campaign Management Content Creation Content Strategy Contract Management

Marketing Audience Specialist

Posted 58 days ago

Recruit audience for live events

Execute marketing campaigns remotely

Communication Skills Content Strategy Crm systems Data Analysis

Remote Account Manager Role

Posted 58 days ago

Hire a remote Account Manager

Ensure client satisfaction and retention

Account management Account manager Client Communication Client Relationship Management

Associate Director Production

Posted 58 days ago

Recruit a remote production leader

Deliver high-quality Axios Live events

Budget Management Communication Skills Content Strategy Project Management

Artist Partner Manager India

Posted 58 days ago

Develop strong relationships with Punjabi, Haryanvi, and Bhojpuri artists and labels.

Educate partners on Spotify tools and resources for better impact.

Analytical Skills Communication Skills Content Strategy Data Analysis

Customer Lifecycle Marketer

Posted 58 days ago

Design and execute marketing strategies supporting the full customer journey

Optimize lifecycle stages across various customer touchpoints

Ab testing A/b Testing Cross-functional Collaboration Customer feedback

Remote Lifecycle Marketing Manager

Posted 58 days ago

Hire a remote lifecycle marketing expert

Enhance customer engagement and retention

A/b Testing Analytics Content Strategy Cross-functional Collaboration

AJO Platform Developer

Posted 58 days ago

Configure, build, and test AJO journeys.

Implement audiences and decision rules.

Apis Data Pipelines Html Json

Senior Marketing Ops Manager

Posted 58 days ago

Lead marketing operations for platforms

Enhance marketing efficiency and ROI

Data Analysis Marketing Automation Project Management Remote Collaboration

Remote User Acquisition Specialist

Posted 58 days ago

Acquire new users for travel platform

Develop and optimize digital campaigns

A/b Testing Campaign Management Content Strategy Data Analysis

B2B CRM HubSpot Specialist

Posted 58 days ago

Optimize HubSpot CRM operations for B2B growth

Build and execute targeted marketing campaigns

B2B Marketing Campaign Execution Communication Crm

Marketing Operations Associate EST

Posted 58 days ago

Hire a remote marketing operations expert

Enhance marketing workflow efficiency

Communication Skills Crm systems Data Analysis Html

Remote Product Marketing Manager

Posted 58 days ago

Develop and execute marketing strategies

Drive monetization and growth

Analytical Skills Analytics Campaign Management Cloud infrastructure

Remote Growth Marketing Manager

Posted 58 days ago

Recruit a remote growth marketing manager

Drive user acquisition and engagement

A/b Testing Analytical Skills Campaign Management Cloud infrastructure

Senior Content Designer Remote

Posted 58 days ago

Hire a remote Senior Content Designer

Enhance Instacart’s user experience

Accessibility Collaboration Tools Content designer Content Strategy

Global Email Marketing Manager

Posted 58 days ago

Lead global email marketing strategy

Execute and optimize email campaigns

A/b Testing Campaign Management Content Creation Cross-functional Collaboration

Content Marketing Specialist

Posted 58 days ago

Drive user traffic and sign-ups

Create and optimize engaging content

Content Marketing Content Strategy English Google Analytics

Field Marketing Manager India

Posted 58 days ago

Drive regional field and partner marketing events.

Collaborate with sales and partner teams to generate pipeline.

B2b Budget Management Cross-functional Collaboration Data Analysis

Senior Tech Writer Job Opportunity

Posted 58 days ago

Contribute to technical content generation and documentation at JumpCloud.

Collaborate across departments to gather product information and ensure accuracy of documentation.

Agile environment Content Strategy Devops Editing

Senior Manager - Product Design

Posted 58 days ago

Lead and manage a team of Product Designers

Shape innovative solutions for product design

Agile Agile Development Content Strategy Information Architecture

Senior UX Writer Role

Posted 58 days ago

Establish frameworks and guidelines for UX writing

Ensure consistency in content style and tone

Agile environment Collaboration Content Strategy English Fluency

Customer Acquisition Product Manager

Posted 58 days ago

Enhance customer acquisition through product innovation

Optimize marketing workflows and tools

Ab testing A/b Testing Agile Agile Methodology

Senior Digital Copywriter Role

Posted 58 days ago

Craft high-converting digital ad copy

Optimize content for PPC and landing pages

Advertising Content Strategy Content Writing Conversion Rate Optimization

Math Exercise Creator

Posted 58 days ago

Hiring a Math Content Creator for Khan Academy India platform.

Creating math exercises aligned with specific grade levels.

Communication Skills Content Creation Freelance work Localization

Chemistry SME Lead

Posted 58 days ago

Seeking Chemistry SME for creating educational content

Leading a team of freelancers for content creation

Communication Skills Localization Project Management Quality Assurance

Telugu Text Localization Freelancer

Posted 58 days ago

Localize Math/Science content from English to Telugu

Incorporate feedback from state teachers

Content Creation Editing Localization Mathematics

Chemistry SME Role

Posted 58 days ago

Seeking a Chemistry subject matter expert for creating educational content

Managing freelancers and ensuring quality checks on content

Localization Team Management Time Management

Telugu Content Localization Expert

Posted 58 days ago

Localize Math/Science content from English to Telugu

Interact with state teachers for feedback

Editing Localization Mathematics Online teaching

Marketing Engagement Manager

Posted 58 days ago

Hire a remote marketing manager

Enhance user engagement and retention

A/b Testing Campaign Management Content Strategy Data Analysis

Senior Producer, Live Events

Posted 58 days ago

Manage live event broadcasts - Support documentary and long-form filming - Collaborate with

teams - Innovative storytelling - Effective budget and timeline

Budget Management Content Strategy Metrics Analysis Project Management

Sr Demand Marketing Manager

Posted 58 days ago

Drive performance marketing initiatives

Lead demand generation strategies

Data Analysis Demand Generation Digital Marketing Google Analytics

Lifecycle Marketing Manager Role

Posted 58 days ago

Hire a remote lifecycle marketing manager

Enhance customer engagement and retention

Campaign Management Data Analysis Email Marketing Lifecycle marketing