Customer Care Advocate

New

Skills

Chat Support Confluence Customer Service Email Communication Inbound Call Support NICE Problem Solving Salesforce Slack Team Collaboration

Join our team as a Benefit Customer Care Advocate, where you will own customer inquiries from start to finish, providing exceptional support and updates throughout the process. This role primarily involves inbound live phone support, with flexibility to assist via email or chat. You will work a full-time schedule and collaborate with advocates across the company to enhance our products. Your proactive approach and problem-solving skills will be essential in delivering superior service.

Key Responsibilities
  • Manage customer inquiries from start to finish.
  • Provide inbound live phone support and may assist with email/chat.
  • Collaborate with internal teams to influence product improvements.
  • Utilize internal resources effectively to resolve customer issues.
  • Meet quality and productivity standards for excellent customer service.
Required Skills & Qualifications
  • 2+ years of experience in call center, tech, retail, or hospitality.
  • 1+ year of experience in a benefits-related role.
  • Proficiency with technical tools like Salesforce, Slack, Confluence, and NICE.
  • Strong collaborative skills and ability to work in a dynamic environment.
  • Excellent written and verbal communication skills.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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