Community Tech Support Specialist

New

Skills

Ai Apis Data Management Etl Pipelines GIS Interpersonal Communication Problem-solving Sql

Provide omni-channel tech support (Phone, Chat, Web, Email) to meet SLAs. Use Salesforce Service Cloud for case management, notes, and updates. Assess and prioritize cases; determine resolutions or escalations. Triage incidents by severity and urgency to ensure quality. Troubleshoot a wide range of technologies; document steps to reproduce. Provide technical guidance and software training to customers and internal teams. Experience with SQL, Data Management, GIS, ETL pipelines, and APIs. Strong interpersonal, written, and verbal communication skills. Strong problem-solving skills; quick to learn new tech. Ability to document triage and troubleshooting steps clearly. Excellent organizational, time-management, and prioritization. Experience or interest in using AI. Hands-on training and mentorship. Clear pathways for advancement. Mission-driven work serving government communities. Global, diverse team with growth opportunities.

Key Responsibilities
  • Provide omni-channel tech support
  • Assess and prioritize cases
  • Troubleshoot technologies
Required Skills & Qualifications
  • Experience with SQL
  • Data Management
  • GIS
  • ETL pipelines
  • APIs

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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