Cloud Support Engineer Role

New

Skills

Cloud Computing Customer Support Docker Kubernetes KVM Linux Networking OpenStack Ubuntu Virtualization

Canonical is seeking a Cloud Support Engineer to join our team and support customers utilizing Ubuntu and open-source products. This role is fully remote and provides an opportunity to engage with cutting-edge technology while solving complex technical challenges.

Key Responsibilities
  • Investigate and resolve complex customer issues related to Canonical’s products.
  • Ensure support cases are managed according to Service Level Agreements (SLAs) and maintain high customer satisfaction.
  • Engage with customers via phone, ticketing systems, and remote sessions for issue resolution.
  • Contribute to the knowledge base by creating and maintaining articles.
  • Understand the Ubuntu development process to set accurate expectations for customers.
Requirements & Qualifications
  • Professional proficiency in written and spoken English.
  • Exceptional academic track record and an undergraduate degree in a technical subject.
  • Extensive experience in supporting Linux systems and cloud technologies.
  • Hands-on experience with virtualization, containers, storage technologies, and networking.
  • Strong customer support experience with a focus on communication and customer needs.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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