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This role involves engaging patients by phone to explain Arine's programs and benefits, handling outbound/inbound calls, documenting all interactions, escalating medication-related issues to pharmacists, scheduling telephonic/video visits with clinical pharmacists, following established workflows, adapting to evolving processes, taking ownership of assigned work, and completing tasks. This position requires an active NY LVN license, fluency in Mandarin/Cantonese and English, strong communication and empathy skills, proficiency with Google Workspace, Slack, and Five9, knowledge of medical terminology and medications, and the ability to work 40 hours/week, Mon-Fri 6am-6pm PT with rotating Saturdays. Full benefits are available from day one, with remote work and occasional on-site meetings. The role includes seasonal peak work from May to December with optional overtime, providing growth and learning opportunities in a collaborative and inclusive healthcare startup environment.
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