Application Support Analyst II

New

Skills

Advanced Technical Support ITIL Foundation ITSM Tools Process Improvement Quality Assurance Root-Cause Analysis Software Testing SQL Technical Documentation Troubleshooting

The Application Support Analyst II will provide advanced technical support for organizational applications. This role involves troubleshooting complex issues, performing root-cause analysis in collaboration with development teams, and participating in software testing and quality assurance activities.

Key Responsibilities
  • Provide advanced technical support for organization applications.
  • Troubleshoot complex issues, including data discrepancies.
  • Perform root-cause analysis with development teams.
  • Participate in software testing and QA activities.
  • Develop and maintain technical documentation for applications.
  • Identify process improvements to enhance user satisfaction.
Required Skills & Qualifications
  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • ITIL Foundation certification required.
  • 3–5 years of experience in technical or application support.
  • Strong problem-solving and communication skills.
  • Familiarity with SQL and basic database concepts.
  • Experience with ITSM tools such as ServiceNow or BMC Helix.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Senior Full Stack Engineer

Posted 57 days ago

Develop and maintain full stack web and mobile applications.

Implement and automate robust backend API services.

Angular API Design AWS CI/CD

Inventory Accountant

Posted 57 days ago

Prepare month-end inventory and COGS journals, Develop process improvements for inventory

Collaborate on annual audits, Provide data insights, Enhance inventory

Data Analysis Detail-oriented Financial Analysis Oracle

Senior Golang Developer Role

Posted 57 days ago

Develop cloud-based cyber protection solutions

Design and maintain high-load distributed services

Algorithms Architecture Cloud Services Data Structures

Remote AI Analyst

Posted 57 days ago

Drive customer experience automation

Optimize business processes with AI solutions

Ai Business Analyst Data Analysis Data Visualization

Pricing Strategy Analyst Role

Posted 57 days ago

Hire a remote pricing analyst

Optimize business pricing strategies

Data Analysis Data Visualization Excel Financial Modeling

Senior Marketing Analyst Role

Posted 57 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

ML Engineer - AdTech

Posted 57 days ago

Design and implement ML systems|Apply optimization strategies|Collaborate with teams|Analyze data

r user behavior|Develop data

C++ Data Analysis Java Machine Learning

Customer Support Enablement Manager

Posted 57 days ago

Hire a remote support enablement manager

Enhance customer support team performance

Client Communication Customer Support Process Optimization Remote Collaboration

Night-Shift Support Specialist

Posted 57 days ago

Hire remote night-shift support specialist

Provide customer support for client reporting platform

Communication Skills Customer Service Marketing Analytics Problem Solving

Gaming Support Agent

Posted 57 days ago

Handle customer support for a game studio

Assist players with technical and account issues

Account management Android Communication Communication Skills

Gaming Support Agent Role

Posted 57 days ago

Provide remote gaming support

Resolve technical and account issues

Customer Service Customer Support Gaming Knowledge Team Collaboration

Multinational Customer Support Agent

Posted 57 days ago

Provide customer service for multinational companies

Engage with customers through various channels

Android Communication Skills Customer Service Email Support

Product Success Specialist Role

Posted 57 days ago

Hire a remote product success specialist

Support customers using Aha! software

Analytical Skills Cross-functional Communication Customer success Customer Support

Senior EX Ops Coordinator

Posted 57 days ago

Support HR programs and maintain data accuracy

Enhance employee experience through process improvements

Communication Customer Service Data Management Google Suite

Indirect Tax Compliance Associate

Posted 57 days ago

Ensure global compliance with indirect tax regulations

Streamline VAT and Tourist Tax processes

Accounting Audit Compliance Data Analysis

Remote Developer Support Engineer

Posted 57 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 57 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Transaction Monitoring Lead

Posted 57 days ago

Hiring a Transaction Monitoring Lead to enhance compliance capabilities

Optimizing TM rules and alert systems to reduce false positives

Automation Documentation Fraud Detection Monitoring

Transaction Monitoring Manager

Posted 57 days ago

Lead and scale transaction monitoring operations

Optimize and automate AML controls and alert logic

Automation Data Analysis Documentation Monitoring

Business Development Rep

Posted 57 days ago

Conduct regular outbound activities to key web3 prospects

Understand prospective customers' goals and assess how Allium.so can help

Blockchain Business Development Collaboration Tools Communication Skills

Blockchain Solutions Engineer

Posted 57 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Revenue Operations Lead

Posted 57 days ago

Optimize revenue operations for Allium.so's growth

Develop accurate revenue forecasting models

Bi tools Collaboration Tools Crm systems Data Analytics

Growth Engineer at Allium

Posted 57 days ago

Optimize internal customer support processes

Automate customer interactions for efficiency

Blockchain Collaboration Tools Documentation Engineer

Staff AI Backend Engineer

Posted 57 days ago

Architect and maintain high-performance backend infrastructure

Integrate advanced AI and LLM technologies into data workflows

AWS Docker Engineer FastAPI

Staff Software Engineer Role

Posted 57 days ago

Lead backend development for AI-powered data solutions

Architect scalable systems and APIs for enterprise clients

Agile Methodologies Angular AWS CI/CD

Staff Software Engineer, AI Backend

Posted 57 days ago

Design and build scalable AI-driven backend systems

Integrate advanced language models into data workflows

AWS Docker FastAPI Google Cloud Platform

Staff Software Engineer

Posted 57 days ago

Revolutionize enterprise data operations through AI solutions.

Automate and accelerate data tasks for overworked data teams.

Ai Airflow Ansible Api Development

AI-Powered Data Operations Revolution

Posted 57 days ago

Revolutionize enterprise data operations through AI automation.

Develop high-performance backend systems for AI solutions.

Docker Engineer FastAPI Python

Remote Business Operations Analyst

Posted 57 days ago

Offer a 100% remote analyst role

Simplify insurance billing operations

Business Operations Communication Skills Data Analysis Microsoft Excel

Remote QA Engineer

Posted 57 days ago

- Conduct thorough testing of Anagram's insurance billing software - Identify and report software

bugs and defects - Collaborate with the development team to ensure quality standards are met -

Agile Methodologies Communication Skills Database Management Problem-solving

Healthcare Data Architect

Posted 57 days ago

Revolutionize healthcare data management through scalable pipelines and real-time analytics.

Lead data strategy and architecture to enhance healthcare visibility and awareness.

Cloud-native architecture Data Migration Data Modeling Data Warehousing

Marketing Analytics Manager

Posted 57 days ago

Descriptive Analytics: Build and automate reporting dashboards, Analyze marketing campaign

ness; Diagnostic Analytics: Investigate factors influencing app rank position, Conduct ad-hoc

A/b Testing Data Analysis Data Visualization Tools Predictive Modeling

Data Lead: ETL & Analytics

Posted 57 days ago

Improve data infrastructure Optimize performance and accessibility Enable data-driven

g Collaborate with cross-functional teams Mentor and lead data

Airflow Analytics AWS BigQuery

Remote Customer Advocate Role

Posted 57 days ago

Recruit remote Customer Advocate

Support Apollo platform users

Collaboration Communication Skills Crm systems Customer Support

Senior Data Scientist Role

Posted 57 days ago

Hire a remote Senior Data Scientist

Enhance product with data-driven insights

A/b Testing Big Data Communication Cross-functional Communication

SMB Sales Operations Manager

Posted 57 days ago

Hire experienced sales operations manager

Optimize SMB sales processes

Crm Management Data Analysis Excel Hubspot

Remote Accounting Manager Role

Posted 57 days ago

Hire experienced accounting manager

Enable full-time remote work

Accounting Accounts Receivable Analytical Skills Data Analysis

Remote Legal Operations Manager

Posted 57 days ago

Hire a remote Legal Operations Manager

Enhance legal process efficiency

Compliance Contract Management Legal Process Improvement

Finance Strategy Senior Manager

Posted 57 days ago

Recruit a remote finance and strategy leader

Support product growth through financial insights

Cross-functional Collaboration Data Analysis Finance Financial Modeling

Remote Senior Data Engineer

Posted 57 days ago

Hiring a remote Senior Data Engineer for Apollo

Full-time position in Poland

AWS BigQuery Cloud Data

Remote Quality Engineer

Posted 57 days ago

Hiring a remote Quality Engineer for Apollo

Full-time position in Poland

Collaboration Engineer Problem-solving QA

Senior Customer Success Engineer

Posted 57 days ago

Provide exceptional support to developers

Optimize app development using Apollo's tools

Agile Methodology Api Integration Cloud Computing Communication Skills

Backend Engineer

Posted 57 days ago

Design and implement scalable backend endpoints

Mentor team members on best practices

Ansible Api Development AWS Docker

Senior Backend Engineer

Posted 57 days ago

Develop scalable backend solutions

Mentor team members

Angular Api Development Architecture AWS

Senior AI Engineer Role

Posted 57 days ago

Build and deploy scalable AI systems for production use.

Develop advanced multi-agent architectures and conversational AI.

Api Integration Architecture AWS Backend Development

Senior Backend Engineer Role

Posted 57 days ago

Design scalable backend solutions

Lead full software development lifecycle

Agile Methodologies Android Android development Apache Kafka

Backend Engineer Role Overview

Posted 57 days ago

Develop scalable backend solutions

Collaborate cross-functionally with teams

Docker Elasticsearch Engineer Kubernetes