Account Manager Role

New

Skills

Client Engagement Collaboration Communication Skills Documentation Healthcare Knowledge Issue Prioritization Problem Solving Process Improvement Project Management Risk Assessment

The Account Manager is responsible for managing client and internal meetings, facilitating discussions, and gathering critical information. This role requires proactive communication and critical thinking to assess risks and prioritize issues effectively.

Key Responsibilities
  • Manage the initiation of client and internal meetings.
  • Facilitate discussions to gather critical information with clients and producers.
  • Accountable for member group escalations of claims and eligibility.
  • Create and maintain work stream project plans, status reporting, and documentation.
  • Collaborate across work streams to understand interdependencies and schedule implications.
  • Communicate effectively and concisely with stakeholders.
  • Prepare and present quarterly reports for business reviews.
  • Identify process improvements and drive operational excellence.
Required Skills & Qualifications
  • 3-5 years of experience in healthcare, insurance, digital health, or employer benefits.
  • Active producer license.
  • Superior customer service and communication skills.
  • Patient and professional demeanor with challenging clients.
  • Analytical, creative, and compassionate approach to problem-solving.
  • Strong work ethic and growth mindset.
  • Ability to operate autonomously in fast-changing environments.
  • Passion for democratizing access to healthcare.
  • Experience with ZenDesk and Jira is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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