Workforce Scheduling Analyst

New

Skills

Data Analysis Microsoft Excel Reporting Tools Time Management

Centene Corporation, a leader in government-sponsored healthcare, is seeking a Workforce Scheduling Analyst II to optimize and manage contact center staffing. This role is pivotal in ensuring efficient operations, meeting service goals, and enhancing customer experience. The position offers flexibility in work arrangements, including remote and hybrid options, and is ideal for professionals passionate about data-driven decision-making and workforce management.

Job Overview
  • Analyze and optimize contact center staffing and scheduling to meet business objectives.
  • Evaluate workload, forecast demand, and develop efficient resource plans.
  • Monitor key performance metrics to drive continuous improvement.
  • Maintain accurate records and prepare reports on workforce effectiveness.
  • Support the development of workforce management policies and procedures.
Key Responsibilities
  • Analyze contact center workload, volumes, and trends to recommend staffing solutions.
  • Develop and maintain staff schedules, addressing unexpected absences and operational disruptions.
  • Evaluate centralized vs. decentralized queue strategies and their impact on performance metrics.
  • Assess staff productivity and provide actionable feedback to supervisory staff.
  • Generate regular and ad-hoc reports on scheduling efficiency and effectiveness.
  • Assist in policy and procedure development for the workforce management unit.
  • Ensure compliance with all company policies and standards.
Required Skills & Qualifications
  • Bachelor's degree or equivalent experience required.
  • 2–4 years of relevant experience in workforce management or scheduling analytics.
  • Strong analytical, decision-making, and time management skills.
  • Experience with contact center operations and performance metrics.
  • Excellent communication and collaboration abilities.
  • Proficiency in data analysis and reporting tools.
  • Demonstrated ability to manage multiple priorities in a dynamic environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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