Technical Support Engineer

New

Skills

Bash Linux macOS Networking PowerShell Python REST APIs Technical Support Troubleshooting Windows

As a Technical Support Engineer, you will engage with customers to provide essential technical assistance and troubleshooting for various endpoint management issues. You will diagnose and resolve connectivity, enrollment, and patching problems while collaborating closely with engineering and product teams to enhance customer success.

Key Responsibilities
  • Provide technical assistance and best-practice guidance to customers.
  • Diagnose, reproduce, and resolve issues related to agent connectivity and endpoint management.
  • Gather logs, validate defects, and submit actionable bug reports to engineering.
  • Collaborate with multiple teams including Engineering, Customer Success, and Product.
  • Create and maintain knowledge base articles and runbooks for self-service improvement.
Required Skills & Qualifications
  • 2+ years in technical support, IT ops, endpoint, or SaaS support.
  • Experience with Windows, macOS, and Linux endpoints.
  • Ability to read and troubleshoot scripts in PowerShell, Bash, or Python.
  • Familiarity with REST APIs, JSON payloads, and structured data.
  • Understanding of networking and endpoint security basics.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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