Technical Customer Success Manager

New

Skills

Airtable API/SQL Knowledge Asana B2B Customer Success Data Analysis Google Suite Project Management SaaS Salesforce Technical Account Management

We are seeking a Technical Customer Success Manager to efficiently onboard property partners across various projects. This role involves providing ongoing technical support while driving measurable value for our partners.

Key Responsibilities
  • Onboard property partners efficiently across onboarding projects.
  • Provide ongoing technical support and drive measurable value.
  • Collaborate with Sales, Account Management, and Supply Operations to deliver great experiences.
  • Analyze onboarding data to identify blockers and optimal configurations.
  • Configure property settings in internal tools and maintain data in Salesforce and Airtable.
  • Lead or participate in digital trainings and webinars for partners.
Requirements & Qualifications
  • 5+ years of B2B customer success, implementation, or technical account management experience (SaaS or Real Estate preferred).
  • 3+ years of project management experience.
  • Strong technical aptitude: Google Suite, Salesforce, Asana, Airtable.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple projects in a fast-paced environment with an analytical mindset.
  • Bachelor's degree; experience in real estate tech and knowledge of API/SQL is a plus.
  • Remote eligible with state restrictions per Airbnb policy.
  • Disability-inclusive process and accommodation support available.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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