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Technical Account Manager

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Skills

communication customer service data migrations DNS configuration ecommerce project management technical SEO web accessibility WooCommerce WordPress

As a Technical Account Manager (TAM) on the Automattic Special Projects team, you will ensure partners have an excellent experience with WordPress and Automattic products. Your role involves collaborating closely with site owners, designers, and developers throughout the entire lifecycle of a website, from onboarding to maintenance.

Key Responsibilities
  • Drive partners’ adoption of WordPress and Automattic products.
  • Resolve incoming requests from partners with precision.
  • Collaborate to define website functionality and take ownership of project outcomes.
  • Lead high-touch deployments, including DNS configuration and data migrations.
  • Act as the voice of the customer for product teams.
Required Skills & Qualifications
  • Advanced WordPress admin expertise.
  • Strong background in web technologies like DNS and technical SEO.
  • Excellent verbal and written communication skills.
  • Ability to triage requests and manage competing priorities.
  • Strong problem-solving skills and attention to detail.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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