Technical Account Manager

New

Skills

Application Security C/C++ CI/CD Customer Advocacy DevOps Tools Java .NET Open Source Licensing Project Management Technical Transformation

The Technical Account Manager (TAM) plays a crucial role in ensuring customer satisfaction by resolving technical product issues and providing industry-specific compliance guidance. This position is centered around driving the adoption and integration of Black Duck into customer CI/CD pipelines while acting as a strategic advisor to align with Application Security (AppSec) priorities.

Key Responsibilities
  • Prioritize, escalate, and resolve technical product issues.
  • Provide industry-specific compliance guidance.
  • Deliver role-specific training for developers, testers, product teams, and security admins.
  • Drive adoption and integration of Black Duck into customer CI/CD pipelines.
  • Ensure value realization by optimizing technology usage and best practices.
  • Act as a strategic advisor, aligning with AppSec priorities.
  • Advocate for customers internally, orchestrating resources to drive outcomes.
  • Increase customer efficiency by resolving challenges for faster value.
  • Foster knowledge-sharing across customer teams and internal stakeholders.
Required Skills & Qualifications
  • Strong knowledge of application security, vulnerabilities, and open-source licensing.
  • Hands-on experience with CI/CD and DevOps tools.
  • Software development experience in C/C++, Java, or C#.
  • Proven ability to influence customers through technical transformation.
  • Excellent communication, relationship-building, and project management skills.
  • At least 7 years in a customer-facing technical role.
  • Ability to travel up to 25% as needed.
  • Bachelor's degree in Computer Science, Engineering, or a related STEM field.
  • Specialized training and mentorship from industry leaders.
  • Opportunities to work on cutting-edge projects with growth within Black Duck.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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