Sr. Program Manager Strategy

New

Skills

Ai Cross-functional Collaboration Customer success Data Analytics Design Education Product marketing Project Management

Lead design, coordination and execution of At Scale 1:many programs. Drive retention, growth and product adoption via 1:many touchpoints. Partner cross-functionally with CS, CX, Education, Ops, Analytics, Product Marketing, Design. Deliver ROI-focused motions and track impact across journeys. Run group coaching calls, cohort learning experiences, and multi-customer programs. Transform workflows by weaving AI into smarter systems. 4+ years in Customer Success, Community, Education, PM, or related. Designed/launched customer programs with measurable outcomes. Scaled programs to large numbers of customers. Drove adoption and retention in B2B SaaS/tech. Led cross-functional teams to ambitious outcomes. Mapped and managed customer journeys. Accountable for adoption and retention metrics. Strong project management skills. Generous benefits and health coverage Equity and performance incentives Career growth and learning opportunities Collaborative, inclusive culture AI and data-driven initiatives Flexible work options where feasible

Key Responsibilities
  • Lead design, coordination and execution of At Scale 1:many programs.
  • Drive retention, growth and product adoption via 1:many touchpoints.
  • Partner cross-functionally with CS, CX, Education, Ops, Analytics, Product Marketing, Design.
  • Deliver ROI-focused motions and track impact across journeys.
  • Run group coaching calls, cohort learning experiences, and multi-customer programs.
Required Skills & Qualifications
  • 4+ years experience in Customer Success, Community, Education, PM, or related field.
  • Designed/launched customer programs with measurable outcomes.
  • Scaled programs to large numbers of customers.
  • Drove adoption and retention in B2B SaaS/tech.
  • Led cross-functional teams to ambitious outcomes.

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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