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Lead technical discovery to identify and address our customers’ needs. Deliver an exceptional pre-sales experience by articulating Intercom’s value and technical expertise. Conduct impactful, value-based solution reviews and in-depth technical sessions. Design and lead tailored Proof of Concepts (POCs) that showcase Intercom’s capabilities. Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues. Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning. Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships. Portuguese Fluency required, Spanish also preferred. Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations. Ability to solve problems independently while thriving in collaborative team environments. Proven time management skills in a dynamic team environment. Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle. Competitive salary and meaningful equity. Comprehensive medical, dental, and vision coverage. Regular compensation reviews - great work is rewarded! Flexible paid time off policy. Paid Parental Leave Program. 401k plan & match.
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