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Senior eDiscovery Support Engineer

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Skills

Brainspace CloudNine iPro Microsoft IIS NUIX Relativity RevealAI Scripting & Automation SQL Server Windows Server Administration

The Senior eDiscovery Application Support Engineer at GeorgeJon, Inc. is a pivotal role designed for individuals who possess extensive knowledge of eDiscovery applications such as Relativity, NUIX, and CloudNine. This fully remote position involves both frontend and backend support, ensuring that clients receive seamless service and technical expertise in managing their eDiscovery environments.

Key Responsibilities
  • Support various eDiscovery applications including Relativity, NUIX, and CloudNine.
  • Triage and route technical calls to appropriate technicians.
  • Maintain and monitor client environments to ensure optimal performance.
  • Create and edit documentation for internal processes and client communications.
  • Enter service tickets and manage daily schedules using ConnectWise.
Requirements & Qualifications
  • Intermediate to advanced knowledge of eDiscovery applications.
  • Understanding of the EDRM Framework.
  • Ability to work independently and in a team.
  • Business awareness related to IT and customer strategies.
  • Ability to travel for client engagements up to 10%.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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