Senior Blockchain Support Engineer

New

Skills

AWS Blockchain Customer Experience Datadog Devops Distributed systems Engineer Kubernetes Security Best Practices Technical Documentation Tech Support

Join Validation Cloud as a Senior Support Engineer and play a pivotal role in delivering exceptional customer experiences for our enterprise blockchain solutions. As a technical liaison between customers and engineering teams, you will ensure the reliability, security, and scalability of our cutting-edge infrastructure. This 100% remote role in the APAC region offers the opportunity to shape support operations for industry-leading products, including our #1 Ranked Node API and Enterprise Staking solution.

Key Responsibilities
  • Serve as a technical expert and main point of contact for enterprise customers, resolving production issues and answering platform queries.
  • Monitor production systems and infrastructure health, proactively identifying and resolving issues to maintain high availability.
  • Collaborate with DevOps and Engineering teams to troubleshoot and escalate complex technical problems.
  • Create and maintain customer-facing documentation, internal runbooks, and expand monitoring dashboards to streamline support processes.
  • Participate in on-call rotation and lead incident response, advocating for customer needs and driving continuous operational improvements.
Required Skills & Qualifications
  • 6+ years of technical support experience in customer-facing roles.
  • Strong troubleshooting and debugging skills in distributed systems and cloud-native environments.
  • Proficiency with on-call tools such as Opsgenie or Datadog On-call, and monitoring tools like DataDog.
  • Experience in Kubernetes operational support and managing large-scale, multi-region production environments.
  • Familiarity with bare metal providers (Hetzner, Equinix, OVH) and public clouds (AWS).
  • Background in supporting or operating blockchain node infrastructure.
  • Security-focused mindset, including key management and compliance-driven practices.
  • Excellent written and verbal communication skills for engaging technical and non-technical stakeholders.
  • Passion for customer experience, technical excellence, and empathy.
  • Ability to work remotely in the APAC region, aligning with 23:00-07:00 GMT (09:00-17:00 GMT+10).

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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