SaaS General Manager APAC

New

Skills

Agile Agile Methodologies Cloud Communication Customer success Devops practices Go-to-market strategy Leadership Revenue growth SaaS

Join Xplor as a strategic executive leader, responsible for driving growth and success of our flagship gym management SaaS platform across more than 30 countries. As General Manager (SVP level), you will architect and own the end-to-end commercial performance, including direct accountability for sales, marketing, revenue, onboarding, and customer success. This fully remote position requires presence in the APAC region (preferably Australia or New Zealand) and offers the opportunity to shape the direction of a global SaaS business in the Fitness & Wellbeing vertical.

Key Responsibilities
  • Full commercial ownership of business strategy, execution, sales, and margin.
  • Define and drive global go-to-market strategies, influencing product positioning and pricing.
  • Lead customer advocacy by integrating feedback into strategy and developing approaches to improve satisfaction, NPS, and lifetime value.
  • Deliver on core business metrics including revenue growth, CAC/LTV, NPS, and margin contribution.
  • Align and energise cross-functional, matrixed teams across product, engineering, and support.
  • Partner with Product and Engineering to influence roadmap based on market insights and ensure delivery meets customer needs.
  • Collaborate with Customer Support to achieve high customer satisfaction and meet SLA targets.
  • Play a key role in Xplor’s strategy within the Fitness & Wellbeing sector.
  • Ensure compliance with regional business requirements and participate in required travel within APAC.
Required Skills & Qualifications
  • Significant experience in SaaS or technology companies, with at least 5 years in senior leadership roles managing P&L and revenue growth.
  • Proven track record of scaling SaaS businesses across multiple markets, particularly in APAC.
  • Expert knowledge of SaaS metrics, industry trends, and best practices.
  • Familiarity with agile methodologies and DevOps practices.
  • Experience developing and executing successful global go-to-market strategies.
  • Strong commercial acumen in customer success, product-led growth, and SaaS models.
  • Demonstrated ability to lead and influence cross-functional teams in a matrixed environment.
  • Excellent analytical, strategic, and communication skills.
  • Eligible to work in Australia or New Zealand; business travel required.
  • As required, address Mr Pineapple Express in your application.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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