Revenue Operations Manager

New

Skills

BI Tools Cross-functional Collaboration Customer Success Operations Data Modeling Excel Planhat Predictive Analytics Revenue Operations Salesforce SQL

The Revenue Operations Manager will be responsible for owning data models, system architecture, and AI insights for Customer Success (CS), Professional Services (PS), and Support. This role involves building predictive engines to minimize churn and maximize expansion revenue, while leading Keep and Grow initiatives and cross-functional analytics projects.

Key Responsibilities
  • Own and develop data models and system architecture.
  • Build predictive engines to reduce churn and enhance expansion revenue.
  • Lead initiatives focused on customer retention and growth.
  • Translate retention analytics into executive narratives for leadership.
  • Collaborate with departments including CS, PS, Finance, Product, and Commercial leadership.
  • Define scalable data schemas to facilitate AI modeling.
  • Drive customer health scores, churn coding, and renewal workflows.
  • Utilize AI and predictive analytics to assess post-sales metrics like churn and NPS sentiment.
  • Join usage data with CRM data through advanced SQL and Excel/Sheets.
  • Utilize BI tools such as Sigma, Tableau, or Power BI for data visualization and reporting.
Required Skills & Qualifications
  • 5+ years of experience in Customer Success Operations, Revenue Operations, or strategic analytics within a B2B SaaS environment.
  • Advanced skills in SQL and Excel/Sheets.
  • Experience with BI tools like Sigma, Tableau, or Power BI.
  • Ability to drive analytics related to customer health and churn.
  • Bachelor's degree required; MBA preferred.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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