Product Support Manager

New

Skills

API Knowledge B2B Enterprise Support Career Development Coaching Global Collaboration Product Support SQL Strategic Support Team Leadership Technical Documentation

We are seeking a dynamic and experienced Product Support Manager to hire, lead, and develop a team of Product Support Specialists. This role involves providing coaching and career development for direct reports while monitoring team performance and adjusting strategies as needed.

Key Responsibilities
  • Hire, lead, and develop a team of Product Support Specialists.
  • Provide coaching and career development for direct reports.
  • Monitor team performance and adjust strategy as needed.
  • Manage day-to-day operations, capacity, and unblock work.
  • Partner with regional peers to ensure consistent global support.
  • Collaborate with GTM stakeholders to scope and iterate offerings for strategic customers.
Requirements & Qualifications
  • 6+ years in product support and 3+ years in people management.
  • Experience in B2B Enterprise or Strategic Support.
  • Thrives in fast-paced environments and guides the team through growth.
  • Data-driven with basic SQL query knowledge.
  • Knowledge of APIs and ability to read technical documentation to debug.
  • Comfortable with globally distributed teams and cross-location collaboration.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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