Post Sales Tech Lead

New

Skills

Artificial Intelligence Automation Conversational AI Data Integration Governance Frameworks Multi-channel Support Systems Predictive Analytics Product Management Stakeholder Management Workflow Management

Join our dynamic team as the Head of Post Sales Technology, where you will lead the technological strategy and roadmap for post-sales services. This role involves partnering with Support, Customer Success, and Professional Services to drive innovation through AI and automation. You will architect scalable conversational AI platforms and enhance our support tech stack, ensuring secure and responsible AI deployment.

Key Responsibilities
  • Define a multi-year AI roadmap focusing on post-sales enhancements.
  • Architect and implement scalable conversational AI solutions across multiple channels.
  • Lead automation efforts and predictive service initiatives to improve efficiency.
  • Establish governance protocols for responsible AI use.
  • Oversee the integration and management of the end-to-end support tech stack.
Required Skills & Qualifications
  • Bachelor's degree required; Master's/MBA preferred.
  • Proven experience in AI adoption and scaling within large organizations.
  • Strong technical background in post-sales platforms, data, AI, and integrations.
  • Excellent stakeholder management and change leadership skills.
  • Experience in product management, including discovery, roadmap development, and delivery.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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