Platform Operations Manager

New

Skills

Change Control Governance IT Managed Services IT Operations ITSM LogicMonitor N-able Release Management ServiceNow Workflow Optimization

The Manager, Platform and Operations will oversee service management and operations processes across Managed Services. This role involves ensuring the reliability of service management platforms and designing standardized cross-team operational processes.

Key Responsibilities
  • Lead operational oversight of service management platforms for reliability.
  • Drive automation, workflow optimization, and tool integrations.
  • Ensure ITIL-based governance for incidents, changes, and SLAs.
  • Translate business requirements into scalable platform solutions.
  • Manage competing priorities across platforms and operations teams.
Required Skills & Qualifications
  • 7+ years in IT Managed Services, IT Operations, or ITSM.
  • People management or team leadership experience.
  • Experience with ITSM and monitoring platforms (ServiceNow, LogicMonitor, N-able).
  • Strong governance, change control, and release management in production.
  • Experience in developing and maintaining SOPs, runbooks, and knowledge bases.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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