Managed Business Services Director

New

Skills

Compliance Management Cost Management Cross-Functional Leadership Customer Experience Strategy KPI Monitoring Lean Six Sigma Matrix Organizational Skills Outsourced Operations Management RFP Management Vendor Management

The Director of Managed Business Services is responsible for leading the outsourced operations strategy across global contact centers and vendors. This role focuses on designing and governing external operations to meet quality, compliance, cost, and customer experience goals.

Key Responsibilities
  • Report to the SVP of Insurance Operations.
  • Build an operating model for scalability and risk management in a matrix organization.
  • Manage end-to-end RFP processes, including vendor vetting, onboarding, Master Service Agreements (MSAs), and Statements of Work (SOWs).
  • Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive financial and member experience outcomes.
Requirements & Qualifications
  • Bachelor's Degree in Business, Operations, or relevant field.
  • 10+ years in Insurance Operations.
  • 8+ years leading cross-location teams.
  • 8+ years coaching and developing cross-functional teams.
  • 6+ years in Lean, Six Sigma, or related improvement methods.
  • 5+ years procurement experience including negotiating BPO contracts.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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