IT Helpdesk

New

Skills

Google Workspace OpenAI

On-site SF office support; primary IT presence; handle day-to-day requests, device issues, AV and conferencing setup, exec meetings logistics. Analyze recurring incidents and escalations; identify root causes and systemic gaps; treat tickets as platform improvements. Build and maintain documentation, runbooks, and self-service resources for users. Contribute to enterprise IT projects (identity management, endpoint automation, SaaS governance) with operational context. Documentation: write clear runbooks and how-to guides to help employees solve problems without contacting IT. Feedback Loop: collect user feedback and collaborate with IT, AI developers, and leadership to enhance services. 3–5+ years in IT Support or IT Systems Administration. AI platforms: Glean, OpenAI, Azure AI, Google Gemini AI. Configure SaaS apps; manage MS Office 365, Google Workspace. Set up and troubleshoot AV/conferencing equipment. Familiar with ticketing and ITSM tools. Professional, calm; clear communicator; follow-through. Stock options for employees. Comprehensive healthcare: 100% employee premiums, 85% dependents. Fertility and family building benefits with lifetime wallet. Strong work-life balance and generous PTO. Company-paid parental leave. Education budget and learning opportunities.

Key Responsibilities
  • On-site SF office support and primary IT presence.
  • Analyze recurring incidents, identify root causes, and treat tickets as platform improvements.
  • Build and maintain documentation, runbooks, and self-service resources for users.
Required Skills & Qualifications
  • 3-5+ years in IT Support or IT Systems Administration.
  • Experience with AI platforms: Glean, OpenAI, Azure AI, Google Gemini AI.
  • Configuration of SaaS apps and management of MS Office 365 and Google Workspace.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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