IT Customer Support - French/English

New

Skills

English Language Interpersonal Skills Multi-tasking Troubleshooting

Job Overview

Everience Romania is seeking tech-savvy individuals fluent in French and English to provide IT customer support. This role involves troubleshooting various technical issues and ensuring customer satisfaction.

Responsibilities
  • Provide accurate IT solutions via phone, email, or chat
  • Troubleshoot office, Windows, Outlook, internet, and hardware issues
  • Resolve customer and support issues
  • Follow-up on back-log tasks
  • Communicate with other teams and escalate complex issues
Requirements & Qualifications
  • Fluent in French and English (B2/C1 levels)
  • Previous customer support experience is an advantage
  • Excellent customer service skills
  • Ability to multitask and work in a dynamic environment
  • Availability to work in shifts

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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