Implementation Analyst Role

New

Skills

Cross-functional Collaboration Customer Relationship Management Data Analysis Excel (VLOOKUP, Pivot Tables) Governmental Processes Problem Solving Software Implementation Technical Support Training Facilitation Workflow Improvement

The Implementation Analyst will drive and manage new customer implementations from start to finish, serving as the primary technical contact for customers deploying OpenGov. The role involves daily interactions with government leaders to guide them through the implementation process, understanding their pain points, and partnering with cross-functional teams to improve workflows.

The successful candidate will become an expert in governmental processes across multiple states and facilitate training for new customers to ensure successful adoption of the platform.

Key Responsibilities
  • Manage new customer implementations from initiation to completion.
  • Act as the primary technical contact during the deployment of OpenGov.
  • Engage with government leaders to guide them through the implementation process.
  • Identify pain points and collaborate with cross-functional teams to enhance workflows.
  • Facilitate training sessions for new customers to ensure adoption and success.
Required Skills & Qualifications
  • 2+ years of experience in software implementation consulting with external clients (preferred).
  • Experience analyzing large volumes of financial and operational data.
  • Strong phone support and relationship-building skills.
  • Proficiency in patterns, modeling, and design capabilities.
  • Advanced Excel skills, including VLOOKUP and Pivot Tables.
  • Ability to adapt in a fast-paced, collaborative environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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