CX Operations Lead

New

Skills

Ai AWS Data Analysis Financial Management Salesforce Zendesk

Job Overview

Seeking a Customer Experience Operations Lead to drive financial fluency and scalability within CX functions. This role involves leveraging AI and data to enhance high-touch customer experiences while ensuring alignment across various departments.

Responsibilities
  • Instill ownership mindset in CX functions
  • Bridge financial goals with day-to-day execution
  • Leverage AI and data to scale CX
  • Drive alignment across Consulting, Customer Success, Support, and Managed Services
  • Architect interoperability among key tech platforms
  • Enable proactive, personalized engagement through lifecycle insights
Requirements & Qualifications
  • 7+ years of Operations experience in CX, Professional Services, or SaaS
  • Deep P&L management understanding
  • Experience with AI tools for workflow improvement
  • Familiarity with CX tech stacks: Salesforce, Kantata, Pendo, Zendesk, AWS
  • Strong analytical and structured thinking

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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