Pricing For Talent RAMP
Login Free Trial

Customer Success Team Manager

New

Skills

Cloud Technologies Cross-functional Collaboration Customer Success Management Data Analysis Documentation Mentoring and Coaching Performance Metrics Problem-Solving SaaS Strategic Planning

Canonical is seeking a Customer Success - Team Manager to lead and expand our Customer Success Management (CSM) team across APAC and AMER regions. This remote role is ideal for individuals with a proven track record in Customer Success management and a passion for technology. You will mentor and coach your team, analyze performance metrics, and implement strategies to enhance customer engagement and retention.

Key Responsibilities
  • Conduct strategic planning and analysis to support team success.
  • Resolve escalated customer issues with expertise.
  • Guide and mentor team members to navigate complex situations.
  • Collaborate with cross-functional teams to drive customer success.
  • Document processes and ensure quality communication.
Required Skills & Qualifications
  • Bachelor’s degree in Business, Communication, or STEM.
  • Experience in SaaS or software industries.
  • Strong analytical and problem-solving skills.
  • Proven leadership experience in a CSM role.
  • Willingness to travel up to four times a year.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

Share this job:

Similar Jobs

Remote VP Customer Success

Posted 172 days ago

Hiring a remote VP of Customer Success in the United Kingdom.

Full-time position that can be done remotely.

Communication Skills Customer success Customer Success Management Customer Support

C# Backend Engineer Remote

Posted 172 days ago

Develop and maintain backend C# services and APIs

Collaborate remotely with a distributed team

Agile Agile Methodologies Api Development Back-end

C# Development Engineer

Posted 172 days ago

Contribute to back-end services used by company products

Collaborate with a global team

Agile Agile Methodologies Ai Tools Api Development

Back-End C# Developer

Posted 172 days ago

Enhance back-end services for millions of users

Collaborate with a global team on complex API implementations

Agile Agile Methodology Api Integration Back-end

Remote Junior Financial Analyst

Posted 172 days ago

Hire a remote Junior Financial Analyst

Provide financial analysis and reporting

Accounting Budgeting Communication Data Analysis

Inventory Accountant

Posted 172 days ago

Prepare month-end inventory and COGS journals, Develop process improvements for inventory

Collaborate on annual audits, Provide data insights, Enhance inventory

Data Analysis Detail-oriented Financial Analysis Oracle

Accountant Analyst

Posted 172 days ago

Prepare financial reports, Analyze critical metrics, Enhance data integrity, Collaborate with

Assist in

Collaboration Communication Data Analysis Financial Reporting

Remote Account Executive Role

Posted 172 days ago

Promote Acquia's Optimize solutions

Drive digital platform sales remotely

Account Executive Account management B2b Sales Business Development

Senior Product Manager RMM

Posted 172 days ago

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Cloud Confluence Cybersecurity Endpoint Security

Remote AI Analyst

Posted 172 days ago

Drive customer experience automation

Optimize business processes with AI solutions

Ai Business Analyst Data Analysis Data Visualization

Pricing Strategy Analyst Role

Posted 172 days ago

Hire a remote pricing analyst

Optimize business pricing strategies

Data Analysis Data Visualization Excel Financial Modeling

Growth Sales Representative Role

Posted 172 days ago

Hire a remote sales representative

Promote customer experience automation

Automation Business Development Communication Crm

Senior Marketing Analyst Role

Posted 172 days ago

Offer a remote full-time analyst position

Drive business growth through marketing analytics

Cross-functional Collaboration Customer Experience Data Analytics Digital Marketing

Pricing Strategy Manager Role

Posted 172 days ago

Hire a remote pricing expert

Develop and optimize pricing strategies

Business Analytics Collaboration Competitive Analysis Data Analysis

Senior SMS Product Manager

Posted 172 days ago

Hiring a remote Senior Product Manager

Driving SMS product strategy and execution

Agile Methodologies Analytical Skills Cross-functional Collaboration Market Analysis

Internal Marketing Manager

Posted 172 days ago

Hire a remote communications manager

Enhance internal marketing strategies

Analytical Skills Communications Content Creation Copywriting

Remote Content Marketing Manager

Posted 172 days ago

Develop and execute content marketing strategies

Enhance customer experience automation

Analytics Communication Skills Content Marketing Content Strategy

ML Engineer - AdTech

Posted 172 days ago

Design and implement ML systems|Apply optimization strategies|Collaborate with teams|Analyze data

r user behavior|Develop data

C++ Data Analysis Java Machine Learning

Public Affairs Director

Posted 172 days ago

Lead public affairs team <br> Establish new partnerships <br> Expand revenue opportunities <br>

e advocacy campaign solutions <br> Network and build strategic

Business Development Client Relationship Management Cross-functional Collaboration Sales strategy

Content Manager - Brand

Posted 172 days ago

Create engaging content for brand activation, Enhance affiliate relationships, Expand brand

ty, Collaborate with internal and external stakeholders, Utilize data for impact

Affiliate Marketing Brand management Campaign Management CMS

Product Marketing Manager

Posted 172 days ago

Promote and position the client reporting tool in the market.

Drive sales and customer acquisition through effective marketing strategies.

Ab testing A/b Testing Analytical Skills B2b

Senior Product Manager, Growth

Posted 172 days ago

Hiring a Senior Product Manager focused on growth initiatives.

Remote full-time position suitable for candidates in Canada.

Cross-functional Collaboration Data Analysis Leadership Market Analysis

Revenue Enablement Product Manager

Posted 172 days ago

Drive revenue growth through strategic marketing

Analyze market trends for revenue optimization

Analytical Skills Cross-functional Collaboration Data-driven decision making Market Analysis

Remote Product Manager

Posted 172 days ago

Hiring a remote Product Manager

Full-time position in Canada or the United States

Agile Communication Skills Cross-functional Collaboration Cybersecurity

Remote Social Media Copywriter

Posted 172 days ago

Hiring a remote Social Media Copywriter for Ahrefs

Full-time position with 100% remote work

Communication Content Creation Copywriting Data Analysis

DACH Marketing Manager

Posted 172 days ago

Oversee marketing activities in the DACH region.

Develop and implement targeted marketing strategies.

Campaign Management Communication Skills Data Analysis Digital Marketing

Senior Software Engineer - AI/ML

Posted 172 days ago

Drive development of AI/ML features in ClickHouse Cloud

Create APIs connecting database capabilities with AI/ML systems

API Design Cloud Technologies Database Systems JavaScript

Senior Staff Software Engineer - Payments

Posted 172 days ago

Define and drive technical strategy and architecture

Collaborate with cross-functional teams for reliable solutions

Architecture Code reviews Communication Communication Skills

SOX Technical Control Testing

Posted 172 days ago

Evaluate and test IT controls for SOX compliance.

Collaborate with technology teams to assess and improve control design.

Accounting Change Management Communication Documentation

Compliance Engineering Manager

Posted 172 days ago

Lead a team focused on compliance with global financial regulations in the Payments space

Collaborate extensively with cross-functional teams to ensure compliance is integrated throughout the platform

Architecture Communication Compliance Cross-functional Collaboration

Indirect Tax Compliance Associate

Posted 172 days ago

Ensure global compliance with indirect tax regulations

Streamline VAT and Tourist Tax processes

Accounting Audit Compliance Data Analysis

Senior Growth Marketing Manager, Builders

Posted 172 days ago

Seeking a Senior Growth Marketing Manager for Builder projects

Full-time remote position available across the United States

Communication Skills Data Analysis Marketing strategies

Senior Product Marketing Manager

Posted 172 days ago

Promote customer-focused marketing initiatives

Drive product adoption and retention

Analytical Skills Analytics Automation Campaign Management

Senior Program Manager Remote

Posted 172 days ago

Hire a remote senior program manager

Lead customer education initiatives

Content Development Cross-functional Communication Data Analysis Education

Technical Account Manager Remote

Posted 172 days ago

Recruit a remote Technical Account Manager

Drive customer success for Airtable users

Account management Account manager Cloud Computing Communication Skills

Remote Partnerships Director Role

Posted 172 days ago

Expand strategic partnerships

Drive business growth

Business Development Communication Leadership Partnerships

Remote Developer Support Engineer

Posted 172 days ago

Provide remote technical support

Assist with Airtable APIs and integrations

Android Apis Customer Service Customer Support

Remote Technical Support Specialist

Posted 172 days ago

Provide remote technical support

Assist users in building apps

Communication Skills Customer Support Documentation Payment Operations

Remote Strategic Account Executive

Posted 172 days ago

Manage strategic accounts to drive revenue growth.

Build strong relationships with key clients.

Account Executive Account management B2b Business Development

Transaction Monitoring Lead

Posted 172 days ago

Hiring a Transaction Monitoring Lead to enhance compliance capabilities

Optimizing TM rules and alert systems to reduce false positives

Automation Documentation Fraud Detection Monitoring

KYB & KYV Compliance Lead

Posted 172 days ago

Lead KYB & KYV Compliance Operations

Enhance Risk and Compliance Procedures

Audit Compliance Data Analysis Elliptic

Transaction Monitoring Manager

Posted 172 days ago

Lead and scale transaction monitoring operations

Optimize and automate AML controls and alert logic

Automation Data Analysis Documentation Monitoring

KYB & KYV Sr. Analyst

Posted 172 days ago

Enhancing risk and compliance operations in the fintech industry

Leading KYB onboarding and vendor due diligence

Analyst Automation Compliance Data Analysis

Regional Compliance Officer

Posted 172 days ago

Lead regional compliance oversight for Airtm in India.

Implement and monitor AML/CFT measures for the region.

Anti-money Laundering Audit Communication Compliance

Blockchain Solutions Engineer

Posted 172 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Growth Engineer at Allium

Posted 172 days ago

Optimize internal customer support processes

Automate customer interactions for efficiency

Blockchain Collaboration Tools Documentation Engineer

Remote Customer Support Specialist

Posted 172 days ago

Provide customer support for AllTrails platform users.

Resolve customer issues and inquiries.

Communication Skills Customer Support Documentation Email Support

Remote Senior Product Designer

Posted 172 days ago

Hire remote senior product designer

Design user-centric digital experiences

Adobe Creative Suite Collaboration Collaboration Tools Cross-functional Collaboration

Compliance Program Director

Posted 172 days ago

Lead and shape Alma's compliance program

Ensure alignment with industry regulations

Communication Compliance Director Documentation