Customer Success Operations Lead

New

Skills

API Integrations Business Intelligence Customer Success Operations Data Modeling Data Operations Planhat Revenue Operations Salesforce Snowflake SQL

We are seeking a Customer Success Operations Lead to design and scale our customer success operating infrastructure. This role will involve utilizing tools such as Planhat, Snowflake, Salesforce, and BI to enhance our customer success initiatives.

Key Responsibilities
  • Design and scale the customer success operating infrastructure with Planhat, Snowflake, Salesforce, and BI.
  • Develop data-driven customer success campaigns in Planhat leveraging customer data and lifecycle signals.
  • Utilize product telemetry to create signals for lifecycle workflows, engagement, and expansion strategies.
  • Build and maintain customer data pipelines across telemetry, CRM, and customer success tools.
  • Create dashboards and analytics in Sigma to monitor customer adoption and lifecycle progress.
  • Establish workflows and automation in Planhat to guide customer success actions across lifecycle stages.
Required Skills & Qualifications
  • 5+ years of experience in Customer Success Operations, Revenue Operations, or Data Operations within SaaS environments.
  • Proven experience in designing and scaling a customer success operating system or go-to-market infrastructure.
  • Hands-on experience in administering and building workflows in Planhat.
  • Strong technical expertise with Snowflake, Sigma/Looker, and various customer success platforms.
  • Proficient in SQL and data modeling, integrating multiple data sources.
  • Experience with data integrations and APIs between systems and analytics tools.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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