Customer Success Manager

New

Skills

Account Management Cross-Functional Collaboration Customer Success Management Data Analysis Excel Public Sector Experience SaaS Salesforce Tableau Zendesk

The Customer Success Manager for Public Sector will be responsible for managing post-sales activities for California State and Local government accounts. This role focuses on onboarding accounts, driving product adoption, and maintaining high customer satisfaction.

Key Responsibilities
  • Onboard accounts and ensure smooth transitions post-sale.
  • Drive adoption of products and maintain high levels of customer satisfaction.
  • Engage with customers to discuss relevant product features tailored to their needs.
  • Develop joint success plans to enhance product adoption and deliver value.
  • Monitor accounts for churn risk and identify growth opportunities.
  • Collaborate with Sales and Professional Services to integrate Box into core architecture.
Required Skills & Qualifications
  • Bachelor’s degree or equivalent experience.
  • 4+ years in customer success, account management, or SaaS.
  • Strong data mindset with experience in Tableau, Salesforce, and Excel.
  • Proactive team player with ideas for adoption and churn mitigation.
  • Excellent communication skills for discussing both business and technical topics.
  • Experience working with Public Sector clients, particularly CA state and local agencies.
  • Ability to collaborate cross-functionally across Sales, Product, and Support teams.
  • Familiarity with Zendesk is a plus.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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