Customer Success Manager

New

Skills

Analytical skills B2B SaaS Business model understanding Client relationship management E-commerce Marketing Multilingual communication Online analytics Online retail Personalization

As a Customer Success Manager, you will play a critical role in building long-term relationships with clients, acting as a trusted advisor and industry expert. Your goal will be to ensure that our engagement delivers value at every moment while educating clients on best practices and aligning with their goals.

Key Responsibilities
  • Build long-term relationships with clients.
  • Act as a trusted advisor and industry expert.
  • Ensure engagement delivers value at every moment.
  • Educate clients on best paths and align with their goals.
  • Make cooperation a win-win for both sides.
  • Own end-to-end client relationships.
Required Skills & Qualifications
  • 2-4 years of experience in B2B SaaS within online retail/e-commerce.
  • Analytical mindset with the ability to identify KPIs and drive decisions.
  • Familiarity with online analytics, marketing, and personalization.
  • Strong understanding of business models and trends.
  • English working proficiency; Russian valued, other languages a plus.
  • Proven ownership and proactive mindset.
  • Flexible working hours to suit your style.
  • Virtual-first work environment with Bloomreach Hubs across continents.
  • 5 paid volunteering days per year.
  • Extended parental leave up to 26 weeks.
  • Calm subscription for wellbeing.
  • $1,500 annual education budget.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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